01About these terms
These terms apply when you use this website or book a service with Bayt Maintenance Services ("we", "us", "our") in Dubai, United Arab Emirates. By booking a service you agree to them. If we give you a written quote or contract, anything agreed there takes priority over this page.
02Bookings and quotes
- A booking request sent through the website, WhatsApp or phone is confirmed only when we reply with a date and time.
- Prices shown on the website are a guide. The price you pay is the quote we give you before work starts.
- Quotes are based on the information and photos you give us. If the job turns out to be different on site, we will tell you the new price and wait for your approval before carrying on.
- Written quotes are valid for 14 days unless they say otherwise.
03Prices and payment
- All prices are in UAE Dirhams (AED) and exclude 5% VAT unless stated.
- Payment is due when the job is completed, unless we have agreed otherwise in writing.
- Larger jobs such as renovation, carpentry and flooring may need an advance payment for materials before work starts.
- Parts and materials are charged in addition to labour unless the quote says they are included.
04Changing or cancelling a visit
You can change or cancel a visit free of charge up to 4 hours before the agreed time. If we arrive and cannot get in, or the visit is cancelled later than that, a call-out charge may apply. Advance payments for materials that have already been ordered or made to measure cannot be refunded.
05What we need from you
- Safe access to the property and to the area where the work is needed, at the agreed time.
- Any building, community or landlord permits and approvals the work requires.
- Water and electricity at the property.
- An adult (18 or over) present to let us in and approve the work.
- Valuable and fragile items moved away from the work area before we start.
06Our workmanship warranty
All workmanship is covered by a 90-day warranty from the day the job is completed. If a fault appears in our work during that time, we will return and put it right at no charge.
The warranty does not cover: normal wear and tear; damage caused by misuse, accidents or other contractors; faults in parts or materials you supplied yourself; or problems that were already there and were not part of the job. Parts we supply carry the manufacturer's own warranty.
07Annual maintenance contracts
- A contract runs for 12 months from its start date. What is included is listed on the packages page and in your contract.
- Scheduled visits are arranged with you in advance. Visits that are not used within the contract year do not carry over.
- Call-outs beyond the number included, and any parts not covered by your package, are charged separately.
- The contract covers the property named in it and cannot be moved to another property without our agreement.
08Our responsibility
We carry out every job with reasonable care and skill. If we damage your property through our own fault, we will repair it or pay a fair cost of repair. We are not responsible for hidden defects in the property (for example old wiring or pipework inside walls), for delays caused by things outside our control, or for indirect losses such as loss of rent or business. Nothing in these terms removes any right you have under UAE consumer protection law.
09Using this website
The text, pictures and animations on this website belong to Bayt Maintenance Services and may not be copied or reused without our permission. We try to keep the information accurate and up to date, but services, prices and availability can change without notice.
10Complaints
If you are not happy with any part of our service, tell us within 7 days of the visit and we will do our best to resolve it quickly.
11Law that applies
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and any dispute will be dealt with by the courts of Dubai.
12Contact us
Call or WhatsApp +971 55 587 7803 or email info@sellscrapcaruae.com. Your personal information is handled as described in our Privacy Policy.